Wednesday, June 9, 2010

Hope House's 24/7 Hotline

I am often asked how people come into our services and how they learn about all that we offer. The simple answer is they call our confidential 24-hour hotline number. Calling the hotline is often the first step a person takes to reach out to another person. It is frequently the first time that the caller has talked to anyone about what is going on in their home with their partner.

The hotline operators have many resources available to them to discuss with victims, family members or concerned individuals. You do not have to be a victim of domestic violence to call the hotline. If you know or suspect someone is being abused, you can call the hotline for resource and referral information.

When someone calls the hotline, we do not force them to make any decisions. We do not tell them what they should do. We offer resources and information so that the caller can make the best decision for herself. In domestic violence situations the ability to make decisions has been taken away. Our goal is to empower all of our callers to decide for themselves what is right for them, and what they want and need.

Whatever the caller decides, we will support. If she decides not to come into shelter, we make sure she has the information she needs and a safety plan in place. If the time comes that she decides shelter is for her, she will know what to do and will have the tools in place to make it happen.

The Hope House hotline number is 816-461-HOPE. In our last fiscal year we received 5,228 hotline calls. That is an average of 14 calls per day. There is someone from Hope House waiting to help you 24/7.

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