We’re putting the final touches on our annual report for Fiscal Year 2012. It can be so rewarding to look back at the year and all of the great things we were able to accomplish in a twelve month period.
In terms of numbers, we continue to see the need for services grow. We experienced greater lengths of stay in shelter and provided more bednights than the previous year. Resources in the community continue to be stretched which, in turn, makes referrals more difficult. Case managers are finding the need to be more creative in how they help their clients reach their goals. We saw continued growth in our outreach services, both in the numbers served and those waiting for available services.
As an agency, we spent the year reviewing our delivery of services, identifying needs and gaps, and adjusting our programming to better fit the needs of those we served. We were very excited to continue our work with our Cultural Competency initiative and added a new component to our work.
We were very fortunate to receive a grant, along with two other agencies, from the Jackson County Mental Health Levy Fund to implement a Trauma Informed Care training curriculum for all staff of the agency—not just the direct service staff. We are very committed to providing trauma informed services and recognize that trauma is an integral part of the history of all our clients.
To have all staff trained in how trauma impacts us as individuals, and how to work with people who have been impacted by trauma in an informed and caring way, is crucial to our work. We have begun the process of training all staff in how to provide trauma informed services and have a plan to train all new staff as they join our work.
We also created a training plan that includes requirements for on-going annual training in the areas of cultural competency, trauma and domestic violence. This will allow us to continue to grow as service providers and keep the needs of our clients at the fore front, allowing us to be informed and intentional in our work.
I am excited about what we’ve accomplished and what we’re working on for this and upcoming years. Growth and continued learning are so important. We have a commitment to our clients and will work to improve our service delivery so their needs continue to be met.